Cultural Differences in Conflict Resolution

Course Description:

Have you ever had an unpleasant conflict that you wish could have been handled more effectively? Or have you hesitated to have a conversation about diversity because you feared it would not have a positive outcome? If you answered “yes” to either question, this class is for you.  What many people don’t know about conflict is that the behaviors that we demonstrate (style) during conflict are tied to our cultural learning and it is our style differences that escalate conflicts making them more uncomfortable and more likely to go unresolved.

In this session, participants will identify their own preferred conflict style, engage in exercises that allow them to understand a range of cultural conflict styles and practice strategies for effectiveness across those differences.  This class is ideal for any individual who works on or manages a team, as well as those who desire to increase their ability to mediate and/or manage conflict.  Conflict is an unavoidable part of the human experience.  The more that you understand culture differences in conflict resolution, the more successful you will be in resolving conflict and navigating difficult dialogue.

Shayla Herndon-Edmunds

Shayla Herndon-Edmunds joined the Office of Diversity & Inclusion as Manager of Diversity Education in March 2012.  Prior to her appointment in the Office of Diversity & Inclusion, Edmunds was the executive assistant to the University’s senior vice president for finance and administration, where she served as a liaison between the division, the campus community and external constituents.

Now as Director of Diversity Education, Edmunds is responsible for developing and managing programs and initiatives that will elevate faculty competence and scholarship regarding diversity and inclusion; implementing student diversity education programs; enhancing current staff diversity education programming; and expanding all facets of diversity education within the Wake Forest community.

Edmunds received her B.A. degree in English and business administration from George Mason University in 2002 and holds certifications in professional life coaching, emotional intelligence, unconscious bias, and intercultural development.  She is a Virginia native and now resides in Winston-Salem with her husband, Curtis and her children, Michael, Madison and Myles. Among her many interests and passions are writing, gardening, and cooking.  She is also a self-published author, motivational speaker, volunteer and entrepreneur.